![]() Your account will be downgraded until you provide billing information allowing us to restart your subscription. If your subscription fails, we will notify you by email and request an update to your billing info. You can find more information on account limits and resets here. ![]() You will either need to upgrade or wait for the next month to restart data collection. Your forms will remain and data will be collected on them, but you will not be able to access it. You will be notified via email when you have exceeded your limit, case in which your account will be paused. What happens to my forms and submissions if plan limits are reached, or my subscription fails? ![]() For more information check out this article on canceling a subscription and this page on refunds. 123FormBuilder provides a 30-day money-back guarantee for all plans purchased via 123FormBuilder directly. You can cancel your subscription at any time. What happens if I’m not satisfied with my purchase? You will be charged once a month or once a year, depending on which billing option you select. We accept all major credit cards, paypal, and a host of local payment providers for all countries around the world. What types of payment do you accept? How often will I be charged? You can purchase additional licenses at any time, simply sign in and select Get licenses from the Users panel. We will add VAT to your subscription price, the final amount including the amount charged for VAT will be clearly displayed when you enter your billing details. Are there any additional costs? What are add-ons, transaction fees, and credits? You can do that by contacting our sales team. To ensure your forms and data collection are completely HIPAA compliant, you will need to sign up for our Enterprise plan. What plan do I need to choose to be HIPAA compliant or get other add-ons? For more information on the types of user roles available with a 123FormBuilder account, You can purchase additional licenses at any time, just sign in and select Get licenses from the Users panel. How can I get more user licenses? What kind of user types are available? It goes without saying that this is not us and that those users can and will be banned if reported. That said, we’re aware there are scammers out there who unfortunately misuse the 123FormBuilder branding. The long answer is yes, 123FormBuilder is definitely legit. * All plans include drag and drop form builder, e-mail notifications, data collection management and GDPR compliance
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